Shipping Policy

At Elite Posture Pro™, we proudly partner with top international shipping providers such as FedEx, DHL, UPS, SF Express, and EMS, all of whom work with local couriers to deliver directly to your doorstep. We offer flat-rate worldwide shipping to serve our customers across the globe.

Order Verification & Payment

Your card will be charged at checkout. All orders are subject to verification and approval before shipping. This process may take several business days. To combat fraud, orders with incorrect billing information or requiring further verification may be delayed or cancelled.

Shipping & Fulfillment Process

• Orders typically take 2–5 business days to process before shipping.

• Processing times may extend during holidays, high-demand periods, or when items are low in stock (up to 10 days).

• Once processing begins, we cannot make any changes to your order—including address updates.

• We ship only during business days (Mon–Fri). No weekend or holiday shipping.

• Once shipped, you’ll receive a Shipping Confirmation Email with tracking information.

Multiple Item Orders

If your order includes multiple products, they may ship separately and arrive on different dates due to different supplier locations.

Tracking

All orders include a tracking number. You’ll receive this once your order is handed off to the carrier’s sort facility.

Note: For some couriers, tracking updates may be delayed by several days. If it has been 5+ business days since your order and you still don’t see updates, please contact us at hello@eliteposturepro.com.

Estimated Delivery Times

Delivery times vary depending on your location. Below are estimated delivery windows (excluding processing time):

These are general estimates and do not include our 2–5 business day processing window.

Delays Beyond Our Control

We aim to deliver every order on time, but Elite Posture Pro™ is not responsible for delays caused by:

• Customs clearance

• Postal inspections

• Holidays

• Severe weather

• Labor strikes

• Protests or other disruptions

Customs, Duties & Import Fees

International orders may incur import taxes, duties, or customs fees upon arrival in your country. These charges are:

• The responsibility of the recipient

• Not controlled or determined by Elite Posture Pro™

If a package is refused and returned, you will be responsible for both the original import taxes and return shipping costs.

Customs policies vary by country. For exact details, we recommend contacting your local customs office.

Lost, Stolen, or Damaged Packages

Elite Posture Pro™ is not liable for:

• Packages marked “delivered” by the courier but not received

• Lost or stolen parcels

• Damage during transit

If tracking shows your order was delivered but you haven’t received it, please file a claim with the shipping carrier directly.

We use carrier delivery confirmation and tracking timestamps to review damage or loss claims. If damage is not reported promptly, we may not be able to honor your request.

Incorrect Address Disclaimer

Please ensure your shipping address is correct before placing your order. Orders are processed immediately, and:

• We cannot change your address once your order has entered the shipping phase

• If the address was entered incorrectly and the order has shipped, we cannot retrieve it

We’d Love Your Feedback

Have questions, feedback, or concerns? Reach out to us at hello@eliteposturepro.com — your voice helps us grow, and we take your feedback seriously.